shopping guide
Payment Method
The following payment methods are available at our store:
- Credit card payment (JCB, Visa, Mastercard, American Express)
- Amazon Pay. Apple Pay. Google Pay. Rakuten Pay
- Pay Later
- Cash on delivery
*We cannot accept payments made with credit cards other than those in your name.
About cash on delivery
Cash on delivery fees will be charged separately.
- Cash on delivery fee (tax included)
Less than ￥10,000・・・330 yen ￥10,000 or more but less than ￥30,000・・・440 yen ￥30,000 or more but less than ￥100,000・・・660 yen ￥100,000 or more but less than ￥300,000・・・1,100 yen
About delivery of products
Delivery time
Closed: Saturdays, Sundays, national holidays, summer holidays, New Year's holidays, and other holidays designated by the store
Regarding date and time designation
You can specify a date from 3 to 7 business days in advance.
If you would like your order delivered as soon as possible, please place your order without specifying a date and time.
*Please specify the date and time on the "Cart Page".
For shipping charges
Free for purchases of 10,000 yen or more (tax included).
If the total amount is less than 10,000 yen (tax included), the following shipping fee will be charged.
- Honshu and Shikoku: ¥550 (tax included)
- Hokkaido and Kyushu: ¥660 (tax included)
- Okinawa: 1,100 (tax included)
For other information, such as international shipping, please see our Shipping Policy .
About gift wrapping
At our store, you can choose from two types of gift wrapping: "Noshi" and "Ribbons."
Both wrapping services are free of charge.
However, this only applies to "Hakama products".
We do not offer gift wrapping for any other products.
On this "Gitt Wrapping" product page , add the wrapping you would like to your cart and proceed to checkout.
If you select "Noshi", please be sure to enter the sender's name on the envelope in the "+ Memo" field on the cart page.
Regarding order confirmation emails/shipping notification emails
When you place an order, we will automatically send you an order confirmation email.
If you do not receive an email after a while, please contact us.
If you use mobile carrier email or webmail such as Gmail or Yahoo! Mail
It is possible that the automated email from our store has been rejected or automatically sorted into the "spam folder" or "deleted folder."
This phenomenon may occur due to the automatic identification performed by the system.
We recommend that you use an email address other than the above when placing your order.
About pre-order items
Please allow some time for pre-ordered items to be delivered.
Please be sure to check the expected delivery date on the product details page before placing your order.
We cannot accommodate requests for specific delivery dates for pre-ordered items.
Please note that this will not be reflected even if you select a delivery date.
In-stock items that are paid for in the same cart as a pre-ordered item will be shipped together with the pre-ordered item.
*Due to production circumstances, there may be delays to the scheduled delivery date or cancellations. In such cases, we will contact you by email.
Requests for changes or corrections to your order
You can change your order before the item is shipped.
If you are interested, please contact us at the email address below.
When doing so, please be sure to include your order number or the email address you used when placing your order.
info@tsukihana2020.com
*We cannot accept your order if it has already been shipped.
Please note that your order may have already been shipped before the shipping notification email is sent.
About the invoice (purchase details)
If you choose "gift wrapping" from our store, a delivery note will not be included.
Please note that we are unable to provide invoices or other documents that do not include amounts.
*If you have not selected "gift wrapping" and do not require a delivery note, please indicate this in the notes section on the cart page.
About receipts
You can download it on the final page of your order confirmation.
Customers can change the recipient's name and notes.
Please note that we are unable to provide handwritten receipts or receipts in any other layout.